Shipping Policy
Cosmic Group delivers genuine sanitaryware, bath fittings, tiles, pipes, water tanks and building materials across all districts of Telangana. This policy outlines our delivery coverage, timelines, charges and procedures.
01Overview
Cosmic Group operates a dedicated logistics network covering every district in Telangana. Whether you are a retail customer, a contractor, or managing a large infrastructure project, we ensure your products reach you safely and on time.
This Shipping Policy applies to all orders placed through our website, WhatsApp, telephone or direct enquiry. By placing an order with us, you agree to the terms outlined in this document.
02Coverage Area
We currently ship to every district across Telangana. Deliveries are categorised into three zones based on distance from our primary warehouse:
Zone A — Metro
Hyderabad, Secunderabad, Rangareddy, Medchal–Malkajgiri. Same-day or next-day delivery available.
Zone B — District HQ
Warangal, Karimnagar, Nizamabad, Khammam, Nalgonda, Mahbubnagar and surrounding towns. 2–3 business days.
Zone C — Remote Areas
Adilabad, Mancherial, Asifabad, Bhadradri Kothagudem and other interior locations. 3–5 business days.
For locations not covered by our standard routes, please contact us — we will arrange delivery through a trusted logistics partner on a case-by-case basis.
03Delivery Timelines
Delivery time is calculated from the date of order confirmation, not from the date of enquiry. The table below shows estimated timelines for each zone and product category.
| Zone | Standard Products | Bulk / Project Orders |
|---|---|---|
| Zone A — Metro | 1 business day | 2–4 business days |
| Zone B — District HQ | 2–3 business days | 4–6 business days |
| Zone C — Remote | 3–5 business days | 6–10 business days |
04Shipping Charges
Shipping charges depend on order value, weight and delivery zone. The table below provides a general guideline for retail orders.
| Order Value | Zone A | Zone B | Zone C |
|---|---|---|---|
| Below ₹5,000 | ₹250 | ₹450 | ₹700 |
| ₹5,000 – ₹25,000 | Free | ₹350 | ₹600 |
| Above ₹25,000 | Free | Free | ₹400 |
| Bulk / Project | Custom quote — based on volume, weight and site location | ||
For large tiles, water tanks, AAC blocks or heavy consignments, shipping is calculated separately and confirmed before dispatch. All applicable taxes are included in the quoted shipping amount.
05Order Processing
Once your order is confirmed, our team processes it through the following stages:
- Order Confirmation — we verify stock availability and confirm the final invoice
- Payment Verification — advance or full payment is confirmed as per the agreed terms
- Packing & Quality Check — products are inspected and securely packed for transit
- Dispatch — order is handed over to our logistics team or partner carrier
- Tracking Notification — you receive dispatch details and expected delivery date
Standard processing time is 24–48 hours for in-stock items. Custom orders, imported products or out-of-stock items may require additional time, which we will communicate in advance.
06Tracking & Updates
Every order receives a unique consignment number at the time of dispatch. You will receive this via SMS, WhatsApp or email, along with the carrier details where applicable.
You can track your order by:
- Contacting our customer support with your order number
- Messaging us on WhatsApp for a real-time status update
- Responding to your dispatch confirmation email
For bulk and project orders, a dedicated account manager will provide periodic updates until final delivery and installation support.
07Receiving Your Order
Please ensure the following when receiving your delivery:
- An authorised person is available at the delivery address during the scheduled window
- The delivery vehicle has clear access to the site or unloading point
- You inspect the packaging for visible damage before signing the delivery receipt
- You count all items and verify them against the packing slip
- Any discrepancy is noted on the delivery challan before the carrier departs
08Damages & Shortages
We take utmost care in packing, but transit-related issues can occasionally occur. In the unlikely event of damage or shortage:
- Note it immediately — record the issue on the delivery challan before signing
- Photograph the damage — capture clear images of the product and packaging
- Notify us within 48 hours — contact our team by phone or WhatsApp
- Retain the packaging — do not discard original packing until the claim is resolved
Verified damage or shortage claims will be resolved through replacement, repair or credit note at our discretion, at no additional cost to you. Claims reported after 48 hours of delivery may not be eligible for resolution.
09Delays & Exceptions
While we make every effort to deliver on schedule, certain circumstances may cause delays beyond our control:
- Extreme weather conditions, floods or natural events
- Transport strikes, road closures or government restrictions
- Festival seasons with high logistics volumes
- Remote locations with limited carrier access
- Delay in payment confirmation or documentation
In such cases, we will notify you promptly and provide an updated delivery estimate. Cosmic Group shall not be held liable for indirect losses resulting from such delays.
10Contact Information
For any questions regarding shipping, delivery status or order tracking, please contact our logistics team: