Privacy Policy
Cosmic Group is committed to safeguarding the personal information entrusted to us. This Privacy Policy outlines the categories of information we collect, the purposes for which it is used, and the measures we take to protect it.
01Introduction
Cosmic Group ("we", "us", "our") respects the privacy of every individual who interacts with our organisation. This Privacy Policy governs the collection, processing, storage and disclosure of personal information obtained through our website, enquiry forms, electronic correspondence and related services.
By accessing our website or engaging with our services, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this Policy, we request that you refrain from using our services.
02Information We Collect
We collect information through two channels: information voluntarily provided by you, and information collected automatically during your use of our website.
Personal Information
Name, telephone number, email address and delivery address provided during enquiries or order placement.
Project Information
Details regarding project type, location, quantities required and product categories of interest.
Technical Information
IP address, browser type, device details and browsing patterns collected via cookies and analytics tools.
Correspondence
Records of communication received via email, contact forms, messaging platforms or other channels.
03Purpose of Processing
Personal information collected by Cosmic Group is processed strictly for legitimate business purposes, including:
- Responding to enquiries, quotation requests and product availability questions
- Processing and fulfilling orders, including delivery and post-sale support
- Communicating product updates, offers or catalogues where consent has been provided
- Improving our website, service quality and overall customer experience
- Complying with applicable legal, tax and regulatory obligations
- Preventing fraudulent activity and maintaining platform security
04Cookies & Tracking Technologies
Our website employs cookies and similar technologies to enhance user experience. These tools help us remember user preferences, analyse site traffic and improve content delivery.
| Category | Purpose | Optional |
|---|---|---|
| Essential | Required for core website functionality, including security and navigation. | No |
| Analytical | Used to understand visitor behaviour and improve site performance. | Yes |
| Functional | Retain language and layout preferences across sessions. | Yes |
| Marketing | Display relevant advertisements on third-party platforms, subject to consent. | Yes |
Cookie preferences may be managed through your browser settings. Please note that disabling certain cookies may impair website functionality.
05Disclosure of Information
Personal information may be shared with trusted third parties who assist in the operation of our business, strictly under confidentiality obligations. Such parties may include:
- Logistics partners — for the fulfilment and delivery of orders
- Payment processors — for the secure completion of transactions
- Analytics providers — for the analysis of website traffic
- Regulatory authorities — where disclosure is required by law or court order
In the event of a merger, acquisition or sale of business assets, personal information may be transferred as part of the transaction. Affected individuals will be notified of any such change.
06Data Security
Cosmic Group implements appropriate technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or alteration. These measures include:
- HTTPS encryption across all website interactions
- Restricted internal access to personal data on a need-to-know basis
- Periodic review and updating of security protocols
- Ongoing training of personnel on data protection practices
07Your Rights
Depending on your jurisdiction, you may be entitled to the following rights with respect to your personal information:
- Right of Access — request a copy of the personal data we hold about you
- Right to Rectification — request correction of inaccurate or incomplete information
- Right to Erasure — request deletion of personal data, subject to legal obligations
- Right to Object — object to specific types of processing, including marketing
- Right to Withdraw Consent — withdraw previously granted consent at any time
To exercise any of these rights, please contact us using the details provided in the Contact Information section. We will respond within a reasonable period.
08Third-Party Services
Our website may contain links to third-party websites, including brand portals, payment gateways and social media platforms. Cosmic Group is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party site before providing personal information.
09Minors
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. Should it come to our attention that information has been collected from a minor without appropriate consent, we will take prompt steps to delete such information.
10Amendments to This Policy
Cosmic Group reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, technology or legal obligations. Any such amendments will be reflected by revising the effective date at the top of this page.
We encourage users to review this page periodically to remain informed about how their information is protected.
11Contact Information
For any questions, concerns or requests relating to this Privacy Policy or the handling of personal information, please contact us using the details below: